Privacy Policy

Last updated: August 2024

atoll-beam is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you interact with our website or services, we may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Property information relevant to solar installation assessments
• Service preferences and enquiry details
• Communication records between you and our team

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare quotes and conduct site assessments
• To communicate about your installation or service requests
• To improve our website and services
• To comply with legal obligations
• To send relevant information about our services with your consent

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services (installers, equipment suppliers)
• With energy providers for grid connection purposes
• When required by law or to protect our legal rights
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. When information is no longer required, we securely delete or anonymise it.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint if you believe your privacy has been breached

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

atoll-beam
42 Renewable Drive
Sydney, NSW 2000
Australia
Email: [email protected]